At WD138, your privacy is not merely a legal obligation — it is our moral responsibility. Find out clearly how we collect, use, and protect every piece of information you entrust to us.
Quick Summary: wd138 collects your information solely to operate our services safely and efficiently. We do not sell your data. All information is protected with 256-bit SSL encryption and we fully comply with Malaysia's Personal Data Protection Act (PDPA).
WD138 ("we", "our platform") deeply values the privacy of every member. This Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances disclose your personal information when you use the website, mobile app, and all services offered under the WD138 brand.
By registering or continuing to use the platform WD138, you consent to the collection and use of personal information as described in this Privacy Policy. If you disagree with any part of this policy, you are advised not to use our services.
This policy applies to all users of the WD138 platform, including unregistered visitors, registered members, and VIP members. We encourage you to read this document carefully and contact us if anything is unclear.
When you register and use the platform WD138, we collect various types of information. Below is a full description of the data types we collect and the methods used to collect them:
| Data Type | Collection Method | Required? |
|---|---|---|
| Name & IC/Passport | Registration form / KYC | Mandatory |
| Email & Phone | Registration form | Mandatory |
| Bank Information | Account settings / withdrawal requests | Mandatory |
| IP Address | Automatic — server logs | Mandatory |
| Analytics Cookies | Automatic — browser | Options |
| Precise Location Data | User permissions | Options |
WD138 uses the information collected for the following purposes only. We do not use your data for any purpose unrelated to the provision of platform services or legal compliance:
Our Commitment: wd138 never uses your data for third-party advertising, does not sell your information to any marketing company, and does not build behavioural profiles for purposes outside of platform services.
WD138 never sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we need to share your information with carefully selected third parties:
To process your deposits and withdrawals, we share the necessary information with payment service providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. These providers only receive the data required to complete transactions and are bound by strict confidentiality agreements.
Third-party game providers operating within the platform WD138 may receive limited session data such as player ID for game management purposes. They do not receive your financial information or full identity details.
We will disclose your personal information to the relevant authorities when required to do so by a court order, regulatory directive, or other binding legal requirement. In such situations, we will notify you in advance where permitted to do so.
Note: wd138 will never disclose your password, PIN, or sensitive verification details to any party — including our own support staff. Anyone claiming to be a wd138 staff member and requesting such information is a scam.
WD138 continuously invests in the latest cybersecurity infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no system is 100% immune. We therefore encourage you to play your part in keeping your account secure — use a strong password, do not share your login credentials, and report to us immediately if you suspect any suspicious activity.
Platform WD138 uses cookies and similar technologies such as local storage and tracking pixels to enhance your user experience. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For further guidance on managing cookies in popular browsers, please refer to your browser's official documentation.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a data subject have several important rights regarding your personal information held by WD138:
To exercise any of the above rights, please contact the support team WD138 via 24/7 Live Chat. We will process your request within 14 business days and inform you of the action taken.
Requests to access or delete data require identity verification beforehand to ensure the security of your account. Please be prepared to provide proof of identity when submitting such requests.
WD138 never retain your data longer than necessary. Below are our data retention guidelines based on data type:
Platform WD138 may contain links or integrations with game providers and third-party services. This Privacy Policy applies to the wd138 platform only and does not cover the privacy practices of those third-party websites or services.
We recommend that you read the privacy policy of each third party you interact with through our platform. WD138 is not responsible for the privacy practices or content of any third-party websites.
Platform WD138 is restricted to individuals aged 18 and above only. We do not knowingly collect or process personal information from minors. Should we discover that information from a minor has been inadvertently collected, we will take immediate action to delete that information and close the account in question.
If you are a parent or guardian and discover that your child has registered an account on our platform, please contact our support team immediately for the necessary data removal action.
18+ Warning: wd138 employs a strict age verification system in its KYC process. Any attempt to register using a false identity to bypass age restrictions is a serious violation of our terms of service and may be reported to the relevant authorities.
WD138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page with a clear effective date.
For material amendments — that is, significant changes that affect how we process your data — we will send notifications via email or in-platform notifications to all registered members at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the latest version of this Privacy Policy.
If you have any enquiries, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Our privacy and support team is fluent in Bahasa Malaysia and ready to address any enquiry thoroughly. We value every piece of feedback we receive from members, as it helps us continuously improve your data protection.
Data Protection Commitment
Every security layer we build serves one purpose — ensuring your gaming experience is free from concerns about privacy and data security.
All communication between your device and wd138 servers is protected with 256-bit SSL encryption — the same security standard used by leading banks in Malaysia. Your data is safe in transit.
Our two-step KYC process ensures that only legitimate individuals are eligible to use the platform. This protects all members from identity fraud and maintains a safe, trustworthy gaming environment.
Wd138 has never and will never sell your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to provide our services.
An additional layer of protection through two-factor authentication (2FA) ensures that only you can access your account, even if your password has been exposed to others without your knowledge.
Our operations fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. This means you have legally recognised rights to access, correct, and delete your data.
Have concerns about your data privacy? Our support team is fluent in Bahasa Malaysia and available at all times via Live Chat — no long wait times, no confusing answers.
Related Documents
With industry-standard data protection and full Malaysia PDPA compliance, you can focus on the best entertainment experience without worry. Register today and enjoy true peace of mind.